Built for teams, not just inboxes
Organize people into teams, control who can do what, and collaborate without the chaos.
Sndora is a WhatsApp shared inbox for teams: group agents into teams, control access with custom roles and permissions, route conversations, and collaborate with an internal team inbox, notes, and @mentions.
- Teams and departments with load balancing
- Built-in and custom roles & permissions
- A private internal team inbox (channels + DMs)
- Notes and @mentions in context
Teams & departments
Group agents into teams, route conversations to the right one, and balance the load with round-robin or least-busy assignment.
Roles & permissions
Use built-in roles or create custom ones — control exactly who can reply, broadcast, change settings, or see customer data.
An internal team inbox
Discuss work in private team channels and DMs, right alongside customer conversations.
Collaborate in context
Internal notes and @mentions keep the team aligned on a conversation without the customer ever seeing it.
Works with Omnichannel Inbox, Routing and Security.
Frequently asked questions
- Can multiple agents work the same WhatsApp number?
- Yes. Organize agents into teams, assign conversations, and balance the load with round-robin or least-busy routing.
- Can I control who can do what?
- Yes. Use built-in roles or create custom ones to control who can reply, broadcast, change settings, or see customer data.
- Is there a way for the team to talk privately?
- Yes. A built-in internal team inbox gives you private channels and DMs alongside customer conversations, plus notes and @mentions.