Know your customers, organize your conversations
A lightweight CRM built into your inbox — with the difference between who someone is and what a chat is about done right.
Sndora is a lightweight WhatsApp CRM: contact tags capture who someone is, conversation labels capture what a chat is about, and both feed reusable segments for broadcasts and reporting — with CSV import and export.
- Contact tags for durable attributes (VIP, country, language)
- Conversation labels for fast triage (Refund, Shipping)
- Reusable segments for broadcasts and reporting
- CSV import and export — your data stays yours
Contact tags
Tag people with attributes that stick — VIP, Wholesale, Returning, by country or language — so every future conversation carries the context.
Conversation labels
Label what a specific chat is about — Refund, Shipping, Complaint, Sales — for fast triage and clean reporting.
Segments that do the work
Turn tags, labels, and status into reusable audiences for broadcasts and reporting.
Your contacts, in and out
Import contacts by CSV and export anytime — your data stays yours.
Works with Broadcasts, Omnichannel Inbox and Analytics.
Frequently asked questions
- What's the difference between tags and labels?
- Contact tags describe who someone is (VIP, Wholesale) and stick to the person; conversation labels describe what a specific chat is about (Refund, Shipping).
- Can I build reusable audiences?
- Yes. Turn tags, labels, and conversation status into saved segments you can reuse across broadcasts and reports.
- Can I import and export contacts?
- Yes. Import contacts by CSV and export your data anytime — it stays yours.