Decisions backed by real numbers
A live picture of your workspace, your team, and your service levels — from a quick glance to a deep dive.
Sndora gives you WhatsApp analytics that matter: a role-aware overview dashboard, team performance with response and resolution times and leaderboards, SLA tracking, and exportable reports.
- Role-aware overview dashboard (owner, manager, agent)
- Response/resolution times, workload, leaderboards
- SLA monitoring + at-risk conversations
- Filter and export reports by team, agent, channel, date
Your workspace at a glance
A role-aware home dashboard shows owners the business health, managers the operations, and agents their own work — the moment they log in.
Team performance
Track response and resolution times, conversations handled, SLA compliance, and leaderboards that reward outcomes, not message count.
Service levels you can defend
Monitor SLAs, spot conversations at risk, and see where time really goes — in business hours and your workspace timezone.
Reports that travel
Filter by team, agent, channel, or date and export when you need to share.
Works with Team & Collaboration, Omnichannel Inbox and Broadcasts.
Frequently asked questions
- What WhatsApp metrics can I track?
- Response and resolution times, conversations handled, SLA compliance, workload, and broadcast delivery — with role-aware dashboards.
- Does it track SLAs?
- Yes. Monitor SLAs, surface conversations at risk, and see where time goes in business hours and your workspace timezone.
- Can I export reports?
- Yes. Filter by team, agent, channel, or date and export to share whenever you need.